【General Purpose】

Performs technical support activities to the customer and
brings expertise to customer site on need basis.

【Main Responsibility Area】

Plans and executes technical tasks requiring specialist skills in own professional area.
Works independently with the responsibility for solving customer request cases according to customer SLA
and reporting according to processes.
Shares knowledge in a team for own professional area and conduct coaching if necessary.
May support Emergency Support activity by participating in emergency and 24/7 duty.

【Position Description】

Work as a Care Engineer as a part of local Care team.
Deliver Care Software Maintenance Service and Emergency Remote Support to customer.
Also participate upgrade support activity on-site.

The position will be involving in:
- Delivering the Care Software Maintenance Service with defined SLA.
- Delivering and reporting of Root Cause analysis on to customer.
- Participation in Local 24/7 Emergency Support Rota for the packet core products.
- Support for Software Upgrades activity on Major Release Delivery/CDs.
- Competence Transfer to local Service team for IP core products and technology.

(1) Commissioning, integrating and troubleshooting IP-Core network element
(2) Working with telecom open standards such as 3GPP, IETF, ETSI, ANSI,ITU-T
(3) Network interface protocols, protocol analyzers and network specifications, especially related to 3G/LTE systems.

**Desirable skills for the position:
- Excellent proven 4+ experience and knowledge of mobile packet core net works
- Experience of working with Flexi-NG (S-GW / P-GW) or other vendor SP-GW.
- Highly experienced on EPC networks, interfaces, protocols and protocol analyzers.
- Excellent knowledge in IP networks.
- Good troubleshooting skills in EPC core networks.
- Willingness to travel.
- NCSS or NCSP OAM (EPC) certification

年俸制 700万円～1000万円