【Technical Support Expert】
・Providing Product Line level technical support through ECC process for the products.
・Handling support requests assigned via Resolve tool.
・Performs day-to-day activates to meet departmental/project objectives.
・May act as Team Leader or Project Leader with some direct supervisory responsibilities
in addition to own work assignments.
・Participating in special projects (e.g. customer pilots)
and in troubleshooting activities which require remote or on-site support.
・After reaching needed competence level working also as a member of 24/7 emergency on-call rotation.
【Principal Technical Support Consultant】
・Principal individual Contributor Performs
and/or coordinates day-to-day activities to meet departmental/project objectives.
・Carries out root/cause analysis in more complex problems.
・Can develop and implement recommendations.
・Managerial/Supervisory Direct supervisory responsibilities for people.
・Decision making typically according to established solutions.
・Impact is short-term and usually departmental/project in scope.
・Accountable for quality, accuracy and efficiency of own and/or team achievements.
・Actions and errors can have program, project, functional impact.
- Knowledge of mobile packet core networks and functionality of Flexi-ISN (GGSN), NG, LIG and also SGSN.
- Familiar with GPRS and 3G/4G networks and interfaces
- IP networks knowledge
- Experience with Linux/Unix
- Fluent in English (written and spoken)
- Troubleshooting skills