【Technical Support Expert】

Looking for an expert in support and testing who has experience
with a good know how of the Telecom domain
and has worked on state of the art next generation VOIP/IMS based networks.
Should possess a good overview of the customer support activities
and is able to handle complex technical topics independently
and provide appropriate conclusions.
Should be able to coach and mentor junior team members.

【Technical Support Consultant】

Looking for a technical support consultant with a good know how of the Telecom domain
and has worked on state of the art next generation VOIP/IMS based networks.
Should possess a good overview of the customer support activities.
Able to provide solutions to complex technical/field issues.
Leads team with ticket handling / FMO2.0 collaboration tasks with
CSEs, handling of TRs, and emergency handling of all IMS products.
Acts as a technical mentor for enabling the team for
problem solving, diagnosis, preventive actions and on serviceability topics.

・Detailed understanding of IMS core network elements/ solutions.
・Track record on working on complex customer problems and driving closure.
・Good Working knowledge of SDLC/Agile test methodologies.
・Very Good knowledge in the following areas
　- VOIP/IMS/SS7/GSM/3G networks/Diameter/LDAP.
・Strong Experience working with Core Network equipment
: MSC, Media/Signaling Gateway, HLR, AAA etc.
・Strong Experience in Signaling and Control protocols
(MTP, SCCP, ISUP, MAP, CAP, H.248, SIP, SCTP, SIGTRAN, BICC / H.323, Diameter) etc.
・Knowledge of relevant 3GPP, IETF and TISPAN Standards.
・Scripting - Tcl/TK, Perl, awk, sed, Python or any scripting/automation environments
・Experience in tracing tools (WireShark, IPDump,etc)
and protocol analyzers (SIPp, Hammer, Spirent, etc)

年俸制　700万円以上