【Technical Support Expert】

Plans and executes technical tasks requiring specialist skills in own professional area.
Works with the responsibility for solving customer request cases
and reporting according to processes and as directed by the Product Lead.
Identifies and solves technical problems.
Shares knowledge in own professional area.
Participates in emergency, 24/7 duty and exceptional support for
critical situations which require unusual measures to be undertaken.
May support areas by participating in emergency and 24/7 duty.
Works within the team on root cause analysis,
providing technical analysis and support for the customer team communication.
Ensures updates are made to the lead engineer for the RCA.
Alerts appropriate leads and team members of any issues
which may require a higher level of intervention or support.

【Technical Support Consultant】

Plans and executes technical tasks requiring specialist skills in own professional area.
Works independently with the responsibility for
solving customer request cases and reporting according to processes.
Identifies and solves technical problems.
Participates in emergency, 24/7 duty and exceptional support for
critical situations which require unusual measures to be undertaken.
Proactively plans and performs advanced technical activities requiring knowledge
in multiple areas or on a system level to service the customer.
Prioritizes work based on customer impact, and brings expertise to customer site on need basis.
Identifies and solves proactively demanding problems and communicates them to key stakeholders.
Participates as an expert in own technology area in customer projects.
Develops processes, tools and working methods.
Owns and leads root cause analysis at both a technical
and customer team contact level, ensures Product Lead is kept fully
in the loop on status, progress and plans.
Responsible for driving specifically assigned initiatives
designed to improve overall team performance, quality and responsiveness.

・Directory Server, X.500, LDAP, SPML, SOAP (OneNDS8 / NDS710)
・Good knowledge in the following areas
　- VOIP/IMS/SS7/GSM/3G networks/Diameter/LDAP.
・Experience working with data bases on Core Network equipment
　: MSC, Media/Signaling Gateway, HLR, AAA etc.
・Unix Systems (installation, administration, use)
・Scripting experience (shell, perl)
・Unix core file analysis
・Providing technical expertise for delivery of Customer support
・Working with customers and software development teams
to provide resolution to customer issues

年俸制　700万円以上